1. Introduction

Welcome to B M Ghodke Jewellers (“Company”, “we”, “our”, “us”). These Terms & Conditions (“Terms”) govern your access to and use of our website, physical store services, digital communication channels including WhatsApp Official Business API, Rich Communication Services (RCS), SMS, email communications, and related services (collectively, the “Services”).

B M Ghodke Jewellers operates from Zenda Chowk, Bazar Peth, Lasalgaon Near Ramdevjibaba Temple, Lasalgaon – 422306, India.

By accessing our Services, contacting us, placing orders, subscribing to updates, or interacting via WhatsApp or RCS, you agree to be legally bound by these Terms in accordance with applicable Indian laws.

If you do not agree to these Terms, you must discontinue use of our Services.


2. Definitions

  • “Company” refers to B M Ghodke Jewellers.
  • “User” / “Customer” refers to any individual interacting with our Services.
  • “Services” include sale of jewellery products, consultation, order processing, digital communication, WhatsApp messaging, RCS messaging, and promotional communications.
  • “Platform” includes our website, WhatsApp Official API account, RCS channel, SMS system, or any digital platform used for communication.
  • “Meta” refers to Meta Platforms, Inc., including WhatsApp.
  • “RCS” refers to Rich Communication Services supported by telecom operators and Google.

3. Acceptance of Terms

By accessing or using our Services, you confirm:

  • You are legally competent under Indian Contract Act, 1872.
  • You are at least 18 years of age.
  • You provide informed consent to receive communications via WhatsApp and/or RCS.

Your continued use of Services constitutes acceptance of these Terms.


4. Description of Services

B M Ghodke Jewellers provides:

  • Retail and custom jewellery sales
  • Gold, silver, and precious ornament transactions
  • Product consultations
  • Order confirmations and billing
  • Promotional campaigns and offers
  • Customer support via WhatsApp Official API and RCS
  • Transactional alerts and order updates

We reserve the right to modify or discontinue any Service without prior notice.


5. Eligibility

You must:

  • Be 18 years or older
  • Provide accurate information
  • Not be prohibited under Indian law from entering contracts

We may refuse service at our discretion if eligibility requirements are not met.


6. Account Registration

Certain services may require you to provide:

  • Full name
  • Mobile number
  • Email address
  • Billing/shipping details

You agree to:

  • Provide accurate information
  • Keep your details updated
  • Maintain confidentiality of any login credentials

We are not liable for unauthorized use due to your failure to safeguard information.


7. User Responsibilities

Users agree:

  • Not to misuse communication platforms
  • Not to send unlawful, abusive, fraudulent, or misleading content
  • Not to attempt unauthorized access to our systems
  • Not to reverse engineer messaging systems or APIs

Violation may result in termination and legal action under applicable Indian laws including the Information Technology Act, 2000.


8. Payment & Billing Terms

All purchases are subject to:

  • Market-based pricing (gold/silver rates subject to change)
  • Applicable GST and taxes
  • Payment confirmation before order processing

We accept payments through approved modes only. We reserve the right to cancel orders in case of pricing errors or suspected fraud.

Invoices will be issued in compliance with Indian tax regulations.


9. Subscription Renewal & Termination

If you opt-in to promotional communications:

  • Consent remains valid until withdrawn.
  • You may opt out anytime by replying “STOP” or contacting us.

We may terminate communication access if misuse or policy violation occurs.


10. Use of WhatsApp Official API & RCS

B M Ghodke Jewellers uses:

  • Meta WhatsApp Official Business API
  • RCS messaging via approved telecom channels

By interacting with us:

  • You consent to receive transactional and promotional messages.
  • Messages will comply with Meta Business Messaging Policy.
  • We do not send unsolicited spam.

We strictly follow:

  • Opt-in requirements
  • Approved message templates
  • 24-hour messaging window rules
  • TRAI regulations for telecom communications

11. Message Delivery & Compliance Policy

Message delivery depends on:

  • Telecom network availability
  • User device compatibility
  • Third-party platform uptime

We do not guarantee uninterrupted delivery.

We maintain compliance with:

  • TRAI DLT Regulations
  • Meta Commerce & Messaging Policies
  • Google RCS Business Messaging Guidelines

Users can opt-out anytime.


12. Intellectual Property Rights

All content including:

  • Logos
  • Designs
  • Product images
  • Branding materials
  • Marketing content

are property of B M Ghodke Jewellers and protected under Indian Copyright Act, 1957 and Trademark Act, 1999.

Unauthorized reproduction is prohibited.


13. Confidentiality

We treat customer data confidentially and use it only for legitimate business purposes.

Confidential information shall not be disclosed except:

  • With user consent
  • For legal compliance
  • To authorized service providers under confidentiality obligations

14. Disclaimer of Warranties

Services are provided “as is” and “as available”.

We do not guarantee:

  • Uninterrupted messaging services
  • Error-free communications
  • Continuous availability of digital platforms

Gold and jewellery prices fluctuate due to market conditions beyond our control.


15. Limitation of Liability

To the maximum extent permitted under Indian law:

B M Ghodke Jewellers shall not be liable for:

  • Indirect or consequential damages
  • Loss due to telecom failure
  • Third-party platform downtime
  • Loss arising from unauthorized device access

Our total liability shall not exceed the value of the specific transaction in dispute.


16. Indemnification

You agree to indemnify and hold harmless B M Ghodke Jewellers from:

  • Claims arising from misuse of Services
  • Violation of laws
  • Breach of these Terms
  • Unauthorized or fraudulent activities conducted using your information

17. Governing Law

These Terms are governed by:

  • Laws of India
  • Indian Contract Act, 1872
  • Information Technology Act, 2000

Jurisdiction shall lie exclusively in courts of Maharashtra, India.


18. Changes to Terms

We reserve the right to modify these Terms at any time.

Updated Terms will be:

  • Published on our website
  • Effective immediately upon posting

Continued use constitutes acceptance.


19. Contact Information

A luxurious gold necklace adorned with sparkling gems is elegantly displayed on a red velvet mannequin stand. The lighting highlights the intricate details and the lustrous finish of the jewelry, creating a sense of opulence.
A set of jewelry items including large hoop earrings and a decorative ring are placed on top of a branded white box. The background features a dark-colored candle and some out-of-focus text, creating an elegant and sophisticated setting.
A hand adorned with multiple gold rings, each designed with a minimalist aesthetic, held up against a backdrop of lush green leaves. The rings are simple yet elegant, with one featuring a crisscross pattern and the others having round embellishments. The natural light highlights the shine of the jewelry and the texture of the leaves.
A luxurious gemstone necklace is displayed on a dark, elegant pedestal. The central gemstone is a deep, captivating blue, surrounded by smaller sparkling diamonds that enhance its brilliance. The spotlight enhances the sparkling effect, drawing attention to the intricate details and design.
A pair of intricately designed golden bracelets adorned with small sparkling gems. Each bracelet features a symmetrical pattern with alternating diamond-shaped sections and embedded gemstones, connected by a decorative clasp and a dangling teardrop-shaped charm.