1. Introduction

B M Ghodke Jewellers (“Company”, “we”, “our”) is committed to protecting your privacy and ensuring secure handling of your personal information in compliance with Indian data protection principles and applicable IT laws.

This Privacy Policy explains how we collect, use, store, and protect your information when you interact with us physically or digitally, including via WhatsApp Official API and RCS messaging.


2. Information We Collect

We may collect:

a) Personal Information

  • Name
  • Phone number
  • Email address
  • Billing/shipping address
  • Purchase details

b) Device Information

  • Device type
  • Operating system
  • IP address
  • Browser information

c) Cookies & Tracking Data

  • Website usage data
  • Analytics data
  • Session information

d) Message Data

  • WhatsApp conversations
  • RCS interaction data
  • Order confirmations
  • Customer queries

3. Purpose of Data Collection

We collect data to:

  • Process orders
  • Provide customer support
  • Send transactional updates
  • Send promotional offers (with consent)
  • Improve customer experience
  • Comply with legal requirements

4. Consent for WhatsApp & RCS Data Processing

By providing your mobile number and interacting with us:

  • You consent to receive WhatsApp and/or RCS communications.
  • You acknowledge that messaging platforms may process data per their own policies.
  • You may withdraw consent anytime.

We maintain proper opt-in records as per Meta and TRAI requirements.


5. Legal Basis for Processing

Data processing is based on:

  • User consent
  • Contractual necessity (order fulfillment)
  • Legal compliance
  • Legitimate business interests

6. How We Use Collected Data

We use collected data to:

  • Confirm purchases
  • Provide invoices
  • Send order updates
  • Offer loyalty or promotional programs
  • Improve service efficiency
  • Maintain internal business records

We do not sell personal data.


7. Data Retention & Deletion

We retain data:

  • As long as required for business purposes
  • As required under tax and accounting laws
  • Until user requests deletion (subject to legal retention obligations)

Upon request, we securely delete data unless legally required to retain it.


8. Data Sharing with Third Parties

We may share limited data with:

  • Meta (WhatsApp)
  • Google (RCS services)
  • Telecom service providers
  • Payment gateways
  • Chartered accountants for compliance

All third parties are bound by confidentiality and data protection obligations.


9. Security Measures & Encryption

We implement:

  • Encrypted messaging channels
  • Secure billing systems
  • Restricted internal access
  • Periodic system reviews

However, no digital transmission is 100% secure.


10. Cookies & Tracking Technologies

Our website may use cookies for:

  • Session management
  • Analytics
  • Performance optimization

Users may disable cookies in browser settings.


11. Data Transfer & Storage

All data is:

  • Stored in India or secure cloud servers
  • Processed under applicable Indian laws

We ensure compliance with IT Act, 2000 and applicable data protection standards.


12. User Rights

You have the right to:

  • Access your data
  • Correct inaccurate data
  • Request deletion
  • Withdraw consent
  • Opt-out of promotional messages

Requests may be sent to: abhy.gh@gmail.com


13. Policy for Children

Our Services are not intended for individuals under 18 years.

We do not knowingly collect data from minors.


14. Updates to Privacy Policy

We may update this Privacy Policy periodically.

Revised versions will be published with updated effective dates.


15. Governing Law

This Privacy Policy is governed by the laws of India.

Any disputes shall fall under jurisdiction of Maharashtra courts.


16. Contact Information

A beautifully crafted necklace featuring black beads with gold accents and a detailed pendant. The pendant includes intricate gold work, a central red stone, and white and pink hanging beads. The necklace is set against a rich orange fabric backdrop, adding to its elegance.
A close-up view of a sparkling jewelry piece placed on a softly textured fabric surface. The jewelry appears to be encrusted with small, shiny gemstones and has a luxurious, elegant appearance.