— PRIVACY POLICY —
1. Introduction
B M Ghodke Jewellers (“Company”, “we”, “our”) is committed to protecting your privacy and ensuring secure handling of your personal information in compliance with Indian data protection principles and applicable IT laws.
This Privacy Policy explains how we collect, use, store, and protect your information when you interact with us physically or digitally, including via WhatsApp Official API and RCS messaging.
2. Information We Collect
We may collect:
a) Personal Information
- Name
- Phone number
- Email address
- Billing/shipping address
- Purchase details
b) Device Information
- Device type
- Operating system
- IP address
- Browser information
c) Cookies & Tracking Data
- Website usage data
- Analytics data
- Session information
d) Message Data
- WhatsApp conversations
- RCS interaction data
- Order confirmations
- Customer queries
3. Purpose of Data Collection
We collect data to:
- Process orders
- Provide customer support
- Send transactional updates
- Send promotional offers (with consent)
- Improve customer experience
- Comply with legal requirements
4. Consent for WhatsApp & RCS Data Processing
By providing your mobile number and interacting with us:
- You consent to receive WhatsApp and/or RCS communications.
- You acknowledge that messaging platforms may process data per their own policies.
- You may withdraw consent anytime.
We maintain proper opt-in records as per Meta and TRAI requirements.
5. Legal Basis for Processing
Data processing is based on:
- User consent
- Contractual necessity (order fulfillment)
- Legal compliance
- Legitimate business interests
6. How We Use Collected Data
We use collected data to:
- Confirm purchases
- Provide invoices
- Send order updates
- Offer loyalty or promotional programs
- Improve service efficiency
- Maintain internal business records
We do not sell personal data.
7. Data Retention & Deletion
We retain data:
- As long as required for business purposes
- As required under tax and accounting laws
- Until user requests deletion (subject to legal retention obligations)
Upon request, we securely delete data unless legally required to retain it.
8. Data Sharing with Third Parties
We may share limited data with:
- Meta (WhatsApp)
- Google (RCS services)
- Telecom service providers
- Payment gateways
- Chartered accountants for compliance
All third parties are bound by confidentiality and data protection obligations.
9. Security Measures & Encryption
We implement:
- Encrypted messaging channels
- Secure billing systems
- Restricted internal access
- Periodic system reviews
However, no digital transmission is 100% secure.
10. Cookies & Tracking Technologies
Our website may use cookies for:
- Session management
- Analytics
- Performance optimization
Users may disable cookies in browser settings.
11. Data Transfer & Storage
All data is:
- Stored in India or secure cloud servers
- Processed under applicable Indian laws
We ensure compliance with IT Act, 2000 and applicable data protection standards.
12. User Rights
You have the right to:
- Access your data
- Correct inaccurate data
- Request deletion
- Withdraw consent
- Opt-out of promotional messages
Requests may be sent to: abhy.gh@gmail.com
13. Policy for Children
Our Services are not intended for individuals under 18 years.
We do not knowingly collect data from minors.
14. Updates to Privacy Policy
We may update this Privacy Policy periodically.
Revised versions will be published with updated effective dates.
15. Governing Law
This Privacy Policy is governed by the laws of India.
Any disputes shall fall under jurisdiction of Maharashtra courts.
16. Contact Information
B M Ghodke Jewellers
Zenda Chowk, Bazar Peth
Lasalgaon Near Ramdevjibaba Temple
Lasalgaon – 422306
Phone: 9545854488
Email: abhy.gh@gmail.com
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